Museum London is an equal opportunity employer and welcomes applications from people of all abilities. Accommodations for candidates are available on request for all aspects of the selection process.
Head, Operations & Visitor Experience
Deadline: June 17, 2024, 8:00 AM EST
Museum London seeks a responsible, knowledgeable professional to join our team in the role of Head, Operations and Visitor Experience. Serving as a key member of our leadership team, this role reports to the Executive Director. The scope of responsibility includes overseeing all aspects of day-to-day operations and evolving visitor experience through a focus on excellent customer service at the Museum. A person with exceptional interpersonal and organizational skills, the incumbent will oversee our gallery services division with an eye to growing our revenue-generating event rental program. The Head, Operations and Visitor Experience oversees all capital projects, as well as facility services contracts for security, landscaping, custodial, maintenance.
Proactive, passionate about arts, culture, and heritage and the transformative potential of museums, our ideal candidate is a learner and a team-player who contributes to a positive workplace culture and welcoming, inclusive, accessible experience for the communities we serve.
This is a full-time, permanent role working approximately 40 hours per week onsite at Museum London. Given the nature of the role, work on weekends and evenings is required.
Scope and Responsibilities
People & Visitor Services
● Manages all aspects of the day-to-day operational activities of Museum London.
● Manages and supports staff team members in the gallery services division including the event rentals program, volunteer programs, utilities, and other areas as assigned.
● Recruits, hires, trains, schedules and evaluates staff in their areas of responsibility, as appropriate.
● Participates in the negotiation of collective agreements and in labour relations meetings.
● Participates and leads relevant organizational committees.
● Actively fosters a positive workplace culture in line with the Museum’s purpose and
values, and develops trustful and respectful relationships with staff, volunteers, and the communities that Museum London serves.
● Participates in identifying and removing barriers and elevating inclusion for all to ensure that the building, the grounds, and Museum London services and employment practices are accessible to all.
● Manages health and safety in the workplace including procedure and policy development, training staff and volunteers, conducting workplace inspections and responding to workplace accidents/incidents as Joint Health and Safety Committee Co-Chair.
Grounds and Facility
● Directs and liaises with contractors as well as City of London staff in the management of the facility and grounds.
● Oversees and manages the negotiation, coordination, and implementation of all operational contracts, ensuring legal compliance, including security, custodial, landscaping, and other services.
● Oversees current and future capital planning and projects including coordination with external partners, consultants and internal staff to manage construction projects, equipment purchases, furniture, service contracts, etc. Monitors all related budgets and other control systems for capital projects.
● Serves as the primary contact for all building and operations matters, with thorough knowledge of all aspects of the Museum’s grounds and facility and related policies.
● Manages responses to emergency situations affecting the grounds, facility, or operations, including after business hours.
● Oversees the administration of building leases and liaises with building tenants to ensure ongoing communication and support of operational requirements.
Operations
● Collaborates to prepare and monitor financial plans and budgets.
● Oversees and helps to evolve information technology systems and information management systems, including contracts with third-party IT service providers.
● Develops and implements policies and programs for administrative, facility operations and building security, and ensures compliance.
● Participates in the annual renewal of insurance policies.
● Acts on behalf of the Executive Director in their absence and as assigned.
● Develops and monitors business plans and workplans to improve efficiency, increase revenue, and reduce costs as appropriate in alignment with the Museum’s strategic plan.
● Researches, analyzes and reports trends and benchmarks with other organizations regarding operational practices and policies.
Skills, Abilities and Qualifications
● Ability to collaborate as part of a team.
● Exceptional interpersonal skills.
● Ability to promote equity and inclusion in all actions and decisions.
● Ability to establish and maintain generous, collegial, trust-based working relationships with leadership team, staff and community colleagues.
● Continuous learner with ability to work and research independently.
● Strong analytical and problem-solving skills.
● Ability to act with integrity, professionalism, diplomacy, and confidentiality.
● Fluency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiar with the software and tools used in a modern, connected workplace.
● Excellent communication skills, both verbal and written.
● Ability to navigate high pressure situations, successfully resolve conflict and handle multiple tasks and deadlines at once.
● Excellent organizational skills and attention to detail.
Education and Experience
● Bachelor’s degree in a related field (ie business administration).
● Five years of relevant management experience in a non-profit organization.
● Demonstrated experience developing and executing strategic and business plans.
● Experience working in a union environment.
● Financial acumen and experience preparing and monitoring financial plans.
● Demonstrated experience in project management, including capital projects, and competence in contract negotiation and management.
● Experience working in a museum/gallery or art-based non-profit.
● Knowledge of relevant legislation including the Occupational Health and Safety Act and Regulations.
Compensation
Salary range $75,000-$80,000, plus comprehensive health and dental benefits and OMERS pension plan and free on-site parking.
To Apply
Send a cover letter that explains your relevant experience and interest in this position and your CV by email to careers@museumlondon.ca . Please note that only those selected for an interview will be contacted.
Museum London is strongly committed to employment equity and diversity. We welcome all applications from racialized persons/persons of colour including Indigenous peoples, persons with disabilities, persons of all sexual orientations and gender identities, and others who may contribute to the further diversification of ideas. Accommodations for candidates are available on request for all aspects of the selection process.
Summer Camp Assistants
Museum London is seeking 2 experienced individuals to assist in the delivery of onsite public programs for 9 weeks between late June and late August 2024. Summer Camp assistants will aid the Summer Camp Instructors and Coordinator to deliver camp activities in accordance with the program description set out by Museum London’s Curator of Engagement and Outreach.
The successful candidates take direction from the Curator of Engagement and Outreach. They will assist the Summer Camp Instructor in the set-up and strike of camp activities and studio space, organization, and clean-up of art supplies, and supervision of children ages 6-12. Summer Camp Assistants will also support the Summer Camp Coordinator lead children on tours of Museum London exhibitions and organize indoor and outdoor games. The Summer Camp Assistants also oversee the signing in and out of children at the beginning and end of each camp day.
The positions are 35 hours/week, running Monday-Friday, 8:00 - 4:00 pm and 9:30 - 5:00 pm each day, with one half-hour unpaid lunch. July 1 and August 5 are statutory holidays.
This position has a wage of $17.00 /hr.
SKILLS AND ABILITIES:
Independent
Organized
Energetic
Creative
Strong communication skills
Strong customer service abilities
QUALIFICATIONS
Knowledge of visual arts and varied studio practice (BFA or MFA required)
Experience and interest in working with children (BEd preferred)
Emergency First Aid with CPR Level C (cost will be reimbursed by Museum London)
Police Vulnerable Sector Screening (half the cost will be reimbursed by Museum London)
HIGH FIVE Certification (cost will be reimbursed by Museum London)
Museum London is an equal opportunity employer and welcomes applications from people of all abilities. Accommodations for candidates are available on request for all aspects of the selection process.
APPLICATIONS SHOULD BE SUBMITTED TO:
Sarah Munro, Curator of Engagement and Outreach
Museum London
Re: Summer Camp Assistant
smunro@museumlondon.ca
DEADLINE:
Friday May 3, 12:00 am
Summer Camp Coordinator
Museum London is seeking an experienced individual in the coordination and delivery of onsite public summer camp programs for children 6-12, for 9 weeks between late-June and late-August 2024. The Summer Camp Coordinator will administer the Summer Camps and offer support to the Summer Camp Instructors.
The successful candidate takes direction from the Curator of Engagement and Outreach. They will liaise between the Summer Camp Instructors and the Curator of Engagement and Outreach, represent the Museum to parents, administer and maintain camp documentation, photo-document the Summer Camps for promotional purposes, order and control supply and equipment inventory, and when necessary, set up and strike camp studio space.
The position is 35 hours/week, running Monday-Friday, 9am-5pm each day, with one half-hour unpaid lunch. July 1 and August 5 are statutory holidays.
This position has a wage of $18/hour
SKILLS AND ABILITIES:
Experience working with children
Strong administrative skills
Independent
Energetic
Creative
Strong communication skills
Strong customer service abilities
QUALIFICATIONS
Knowledge of visual arts and varied studio practice (BFA preferred)
Emergency First Aid with CPR Level C (cost will be reimbursed by Museum London)
Police Vulnerable Sector Screening (half the cost will be reimbursed by Museum London)
HIGH FIVE Certification (cost will be reimbursed by Museum London)
Museum London is an equal opportunity employer and welcomes applications from people of all abilities. Accommodations for candidates are available on request for all aspects of the selection process.
APPLICATIONS SHOULD BE SUBMITTED TO:
Sarah Munro, Curator of Engagement and Outreach
Museum London
Re: Summer Camp Coordinator
smunro@museumlondon.ca
DEADLINE:
Friday May 3, 12:00 am
Museum London Call for Artist-Educators
Museum London is accepting ongoing applications for paid, contract Artist-Educators. Opportunities are available to develop and lead arts or crafts workshops or classes, and also drop-in sessions for public events such as Family Day, Canada Day, or other civic festivals. Activities will take place virtually or on-site.
We are seeking Artists with:
- Teaching experience to lead programs for children, youth, or adults.
- The experience of, and enthusiasm for communicating ideas clearly, inspiring creativity, developing technical confidence, and modeling inclusivity.
- A commitment to working with the Museum London Programs team to reach activity deadlines and budgets.
- The knowledge and ability to explore art or craft practices, histories, techniques, or materials.
Arts or crafts-based activity themes could explore:
- The practices or contexts of exhibiting our permanent collection art or artists.
- London and regional communities or histories including, and not limited to Indigenous, Black, Disability, and LGBTQ2S+ perspectives.
Please submit your CV with cover letter and include the following:
- Relevant artist-education experience leading activities in a museum, or community setting.
- One to three proposal ideas for drop-in sessions, workshops, or classes you would lead and include the title, duration, age group, learning objectives, and materials or techniques used.
- Two to three references.
Submissions to be sent to smunro@museumlondon.ca .
Museum London is an equal opportunity employer. We thank all applicants but must advise that only those selected for interviews will be contacted.